Careers

Duties & Responsibilities

A.     Relationship Management & Team Guidance

• Maintain and strengthen relationships with strategic and high-value brokers and partners.
• Act as a senior point of contact for complex broker inquiries, escalations, and service issues.
• Guide and support Broker Relations Officers in managing daily broker communications and requests.
• Ensure consistent communication and high service standards across all broker interactions.
• Support onboarding of new brokers and ensure alignment with company processes and expectations.

B.     Business & Operational Support

•       Lead coordination of onboarding and renewal processes for corporate clients through broker channels.
•       Ensure timely and accurate handling of broker requests through close coordination with Underwriting, Claims, Operations, and Finance teams.
•        Monitor service levels and turnaround times related to broker activities and recommend improvements.
•        Support the development and implementation of broker engagement strategies.

C.    Market & Sales Support

•         Participate in broker meetings, client presentations, and strategic discussions.
•         Collect and analyze broker feedback, competitor insights, and market trends.
•         Support business development initiatives by promoting healthcare TPA services and identifying growth opportunities.
•         Assist in driving sales retention and portfolio growth through strong broker collaboration.

D.    Reporting, Quality & Compliance

•         Review and maintain accurate records of broker interactions, quotations, and agreements.
•         Prepare and review periodic performance and activity reports related to broker relations.
•         Monitor compliance with company policies, contractual obligations, and insurance regulations.
•         Identify recurring issues and recommend process improvements to management.

Skills/Qualifications

•         Bachelor’s degree in Business Administration, Finance, Insurance, Healthcare Management, or related field.
•         6–9 years of experience in broker relations, account management, insurance sales support, or TPA operations.
•         Strong understanding of healthcare insurance products, broker channels, and TPA services.
•         Experience handling corporate clients, renewals, and policy administration processes.
•         Strong relationship-building and stakeholder management skills.
•         Ability to guide and support team members without direct managerial authority.
•         Excellent communication, negotiation, and presentation skills.
•         Strong organizational and problem-solving abilities.
•         Good analytical and reporting skills.
•         High level of professionalism and customer service orientation.