What is our complaints process?

At GlobeMed Gulf, our clients and their insured members are at the core of everything we do. We are firmly committed to delivering a high standard of service and ensuring a seamless and responsive customer experience at every touchpoint.

Our dedicated customer care team is here to support you, address your inquiries, and handle any complaints with the utmost professionalism, transparency, and efficiency. We understand the importance of resolving issues promptly and strive to ensure that your concerns are heard and managed with care.

For your convenience, we offer several channels through which you can submit your complaints, allowing you to reach us in the manner that best suits your needs.

Click here to check our complaints process workflow



You can contact our customer care team through:

Email: complaint@globemedgulf.com

Toll-free number: 800 369

Our customer service team will acknowledge your complaint via email or call within 1 business day and conduct a thorough investigation into your concerns and a response will be provided with a suitable resolution within 5 business days.

If you remain unsatisfied with the outcome provided following your complaint, you have the right to escalate your complaint to the appropriate regulatory authority based on your emirate of residence:

For Dubai Visa Holders:

You may submit your complaint directly to the Dubai Health Authority (DHA) via the following link:

https://www.isahd.ae/Home/Ipromes

For Abu Dhabi and Al Ain Visa Holders:

Complaints can be submitted through any of the following channels:

Department of Health – Abu Dhabi (DOH)

• Toll-free number: 800 555
• Website: https://www.doh.gov.ae/contact-us

For all insurance complaints:

You may contact Sanadak through the following:

• Toll-Free Number: 800 7262325

·        Website: https://www.sanadak.gov.ae