1. What is a Third-Party Administrator?
A third-party administrator (TPA) is a company that offers support to insurers by managing the health insurance programs issued by them, processing and auditing claims, and managing a network of healthcare providers.
2. How do I get information on insurance prices and packages?
GlobeMed Gulf Healthcare Solutions is not an insurance company, GlobeMed Gulf (UAE) is a healthcare benefits management company that serves insurers contracted with the company. For more information about the medical insurance programs available for groups or individuals, please refer to the insurance companies we proudly serve.
3. How do I install the GlobeMed FIT mobile application?
To install GlobeMed FIT app, please follow the below steps:
- Go to the Apple Store or PlayStore, search for GlobeMed FIT, or click on the QR code.
- Once installed, open the application and select the country: UAE
- Fill all the information under Sign up.
- Insert your user name and your default password:
- User name: Your insurance ID/ Emirates ID
- Password: Your year of birth, this is your default password set by the system for the first time. You will be automatically asked to change it.
Once you sign up, insert all information related to your insurance policy, and your dependents, if applicable.
4. How can I find a healthcare provider under the GlobeMed Gulf (UAE) network?
For more information about our network of healthcare providers, please contact our call center agents on:
+971 4 5098333 or our Toll-free number 800 369 or by email callcenter@globemedgulf.com, callcenter1@globemedgulf.com
5. How do I become part of the GlobeMed Gulf (UAE) healthcare provider network?
In order to become part of our diversified healthcare providers network, please click here.
6. What do I have to do prior to my visit at healthcare providers?
If you have an appointment at one of the healthcare providers contracted with GlobeMed Gulf (UAE), make sure to have the documents below:
List of all the medications you are currently taking.
- Your recent lab test results
- Your insurance card
- Emirates ID
- List of all the symptoms you are currently having, by mentioning the first date you have been feeling them
7. Am I covered outside UAE?
If you are outside UAE and would like to know if your medical insurance policy covers you while abroad, kindly contact us on +971 4 5098333 or our Toll-free number 800 369 or by email callcenter@globemedgulf.com, callcenter1@globemedgulf.com
8. Why was my approval request rejected?
Your approval request might be rejected for several reasons, one of the key reasons is that your health insurance policy does not cover the requested services, and on a case by case basis. If you wish to know more about the reason of rejecting your approval request, kindly contact us on +971 4 5098333 or our Toll-free number 800 369 or by email callcenter@globemedgulf.com, callcenter1@globemedgulf.com
9. How do I submit a reimbursement claim online?
In order to submit a claim for reimbursement, you are kindly requested to communicate directly with your HR department or your insurance company or you can submit a reimbursement request through GlobeMed FIT app.
10. How do I submit a complaint?
To submit a complaint, please click here or get in touch with our contact center on +971 4 5098333 or our Toll-free number 800 369 or by email callcenter@globemedgulf.com, callcenter1@globemedgulf.com
