Careers

Duties & Responsibilities

1.      Handle multi‐channel contacts from G-Gulf’s stakeholders while abiding by formal etiquette.

2.      Handle stakeholders’ incidents (requests and inquiries) according to procedures and guidelines with complete care.

3.      Escalate specific incidents (requests and inquiries) to other departments and follow up.

4.      Assist providers with their online transactions' issues and process the transactions when necessary.

5.      Process admin requests related but not limited to: adherent creation, backdating, out-Claims transactions, network restrictions etc...  

6.      Log complaints on CRM and make sure that complete description is logged for a smooth complaint flow

7.      Maintain a high level on quality communication skills reflecting the quality service image of GlobeMed.

8.      Conduct surveys concerning customer satisfaction and on‐going market trends.

9.      Ensure that the department KPIs are met.

Skills & Qualifications

1.      Bachelor’s degree in Business Administration.

2.      1+ years of experience in call center or customer service.

3.      Interpersonal skills.

4.      Excellent communication skills in English. Arabic is a plus.