Network Relations Supervisor

Duties & Responsibilities: 

A.  Network Strategy Execution & Provider Relations

  • Support the execution of GlobeMed’s network strategies, policies, and provider engagement initiatives.
  • Ensure healthcare providers are informed of GlobeMed’s policies, procedures, and updates.
  • Maintain strong working relationships with healthcare providers and key stakeholders.
  • Supervise day-to-day provider coordination activities and ensure service quality.

B.  Contracts & Rates Management

  •        Support contract reviews, renewals, and rate revisions in coordination with the Network Relations Manager.
  •         Participate in negotiations related to providing contractual and financial terms when assigned.
  •        Ensure proper execution, documentation, and filing of provider contracts.
  •        Monitor reconciliation processes and intervene when discrepancies arise.
  •        Handle escalated provider complaints and coordinate solutions with internal departments.

C. Network Management & Coordination

  •         Support implementation of contracting policies related to provider inclusion, suspension, or termination.
  •        Coordinate communication of network changes to internal departments, including guarantor relations.
  •        Ensure compliance with network selection criteria and operational standards.

D. Network Database & Data Quality Oversight

  •       Supervise the collection, validation, and updating of provider data and questionnaires.
  •         Ensure network database accuracy, completeness, and timely updates.
  •         Oversee provider information published on internal systems and platforms.

 

E.  Policies, Procedures & MOPs

  •         Ensure proper implementation of network-related policies and Modus Operandi.
  •         Identify gaps in procedures and recommend improvements to the Manager.

 

F.  Analysis, Reporting & Cost Control

  •        Supervise preparation of provider statistics, comparison studies, and cost analysis.
  •         Support continuous cost containment initiatives and utilization reviews.
  •        Ensure reporting tools and data outputs meet management requirements.

Qualifications: 

  •         Bachelor’s degree in business administration, Finance, Insurance, Healthcare Management, or related field.
  •         Master’s degree or health insurance diploma is an advantage.
  •         5–7 years of experience in healthcare insurance, hospital administration, or network management.
  •        Good understanding of provider contracts, hospital tariffs, medical billing rules, and accreditation standards
  •         Strong supervisory and coordination skills.
  •        Analytical and problem-solving capabilities.
  •        Effective communication and stakeholder management skills.
  • Ability to lead a team and manage multiple priorities.
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