Customer Service
A. Contact Center
Our Contact Center is equipped with multi-lingual and skilled agents ready to assist insured members around the clock. Powered by a state-of-the-art CRM solution, we guarantee effective handling of inquiries and grievances. Also, all calls are recorded for quality assurance and performance improvement.
Contact Center Tel: +971 4 5098333, Toll-free: 800 369
B. Advanced Self-service Tools – GlobeMed FIT, Mobile App
GlobeMed FIT mobile app is our self-service health insurance app and digital wellness tool. It allows insured members to manage their insurance online, anytime, anywhere!
- Insured members can easily submit their reimbursement claims and those of their dependents and they can track the status of their reimbursement and pre-approval requests
- Use the e-card to access care
- Locate the nearest healthcare provider within the network
- Consult a doctor
- Have your medication delivered to your doorstep
- Access policy details, and much more
